Find answers to frequently asked questions below.
Still have questions? Contact us here or call (301) 565-0534.
The Stixrud Group, LLC is a fee for service business.
We do not accept third party reimbursement from insurance carriers. Our clients are responsible for full payment, and if they have insurance benefits, the carrier will reimburse them directly. From an insurance perspective, we are considered non-participating, non-network providers.
However, we do offer several options in assisting you to navigate the complex world of insurance. While our practice does not have a dedicated billing department, we will do our very best to attend to your insurance needs in a timely manner. This is our commitment to you. We would also like to remind you that while we are happy to assist you, we have no say in the final determination or reimbursement.
If you need information about pre-certification, please click here.
Public School Closings/ Federal Government Closing
We DO NOT follow either of these policies because they have vastly different parameters by which they make their decisions. Our policy is as follows:
Between 7:00a.m. – 7:30 a.m. the clinician with whom you or your child will be working with that day will telephone you at your home telephone number, to discuss traveling conditions, therefore we expect that you will be available and answering your telephone at this time. Our aim is to make a potentially confusing situation as simple as possible. In some cases, the weather will not be a factor and both of you will be able to travel safely arriving at the appointed time. In some cases, you will decide that it is feasible to travel, however a later start time will be mutually agreed upon, e.g. you might agree to meet at the office at 10:00 a.m.. In some instances, you will not be able to make a decision and will agree to talk again later that morning. In some cases, it will not be feasible for one or both of you to arrive safely.
P.S. Several of the clinicians prefer to contact the client the evening before to discuss possible scenarios, so don’t be surprised if you receive a call that evening.
Re-Scheduling if travel is not feasible due to safety concerns
The psychologist or psychology associate will take responsibility for informing your Client Care Manager (Starr Stixrud, Brooke Zeller, or Elaine Book) who will then contact you to reschedule the missed appointment(s), within a timely manner.
MOST IMPORTANTLY: SAFETY FIRST.
Please consider these factors when making a decision: (1) everyone has a different comfort level with regards to traveling in inclement weather, (2) the type of car you drive influences travel viability –e.g. driving a Mini Cooper is quite different from driving a 4 wheel drive Range Rover, (3) consider the availability of public transportation as an alternative means of travel, and finally (4) conditions vary greatly because we serve such a large metropolitan region which makes individual decisions quite relevant.
SAFETY FIRST, CONVENIENCE SECOND